Rebecca Quinn











I’ve recently moved from New Brunswick to Ottawa, and I’ve spent the last two weeks “Job Hunting”.
You can’t imagine how frustrating the process is, until you’ve been through it. Now this isn’t my first job, far from it. But it’s the first time I’ve been looking for a job in the city.

There are two things I don’t understand about things people say to me when I ask if their hiring.
1) “Oh, we’re not hiring until September”
2) “We only accept resumes online”

This is beyond frustrating to me. The first one I understand to an extent. I get it, you’ve hired students for the summer. You’re waiting for them to go back to school before hiring anyone else. But how do you know someone won’t quit? How do you know someone won’t get sick? How do you know someone won’t die? You don’t, so take my resume.

Which leads to “We only accept resumes online”. This I sort of get as well. Okay, Your company is “Going Green”, they don’t want to sort through a bunch of papers, they don’t want their employees being bothered by people who are looking to apply. So what’s my problem here?
I took the time to write up a transcript of my qualifications, assets, ablities, etc. I got off my lazy ass, and I came to you. I presented you with this report, meeting you, making an impression, and you say “I don’t want your application. Do it online.” I’m doing this to prove to you that I’m half assed enough to present myself to you, and you’ve pretty much spit in my face.

Now, Not only that, but when I go onto your website, there’s nothing there. If you’re not hiring at that store, it won’t come up on the website. So, there is no where for me to put my Resume for you to pick up later when someone quite or is fired or whatever.

I’m going to use Old Navy for an example right now, because I went in there today; So, I asked the girl

Me: “Are you guys hiring?”
Girl: “No, not until after the summer. But we don’t take resumes anyway. You have to go onto the website.”
Me: “Oh, So, I just go to OldNavy.com?”
Girl: “Yeah” *Looks around* “You have to go onto the website, and apply there.”
Me: “Okay.”
Girl: “It’s like… GapInc.com” *Looks around* “You have to go there to apply”
Me: *WTF are you looking for?!* “Okay, Thanks.”

So, the girl I was talking to was sort of spacey, but whatever. So I go home, and go to GapInc.com>Careers. I put in my info, Canada>Ontario>Ottawa>Old Navy Search. Yes, I did get two spots for the Rideau Center, the Old Navy I was looking for, though they were both manager positions, and nothing I’m qualified for. But I also go positions in……………. *Drum roll* ……………. CANADA. Wait, Wut? This job is available in Canada…. Um…. Where in Canada, Old Navy? Just, Canada. Hey! We’re hiring in the country! Or, I got this as well: NORTH ONTARIO. ………………Wut? There are lots of towns and cities in North Ontario, guyz.

I guess my point is, this online stuff is just silly, and freaking annoying. You can’t get any impression of me from the internet. When I come and meet with you, you get to know me. You can see right then if I’m a cheerful person. Am I depressing? Did I strike up a conversation with you? Was I interesting? This all leads to; Will I be good with customers?

Kudos to the girl at Claire’s for both taking my resume AND not knowing why people only take resumes online.



So, yesterday I got a new computer. A Samsung laptop. I don’t even know what it’s called, if anything. I bought it to replace my old Toshiba satellite. I guess this is the first computer I actually bought for what I need it for. Photo editing, really. All other computers I had before, (All two of them) were bought by my parents. And of course they were bought because they were the cheapest one’s they could get. 

The one I had before the Toshiba was pretty good. It was a HP and worked pretty well, but with age it started to slow down. It would still work just fine if my mother hadn’t spilt wine all over the key board. It’s sort of sad, because I remember spilling spaghetti on it and it still worked. But she spills wine and the keyboard stops working.

I think they got me the Toshiba because I was going to school. And the story behind that one was that someone my dad knew at work ordered a computer, and it never came, so he contacted the company and they sent him another one, then the first one showed up. So he sold it to my dad really cheap.

So with the store bought computer, I’ve never really had before, I’m finding out some things that I don’t really like. Like, how freaking long it takes it to start up the first time. Everything needs to be installed and then all the JUNK on it needs to be deleted. And they don’t  give you anything but the computer. You know, I paid over $700 on this thing, you think the least they could do would be include a GOOD virus protection, or Microsoft Office. But no, they charge you extra. And yes, I am aware I can get both a virus protection and office for free, if I find the right torrents. Right now, I’m on a 30 day trial of AVG and Microsoft Essentials or whatever it’s called.

I think I’m going to wait until my visa recovers from this purchase and then go in and get them to clean up the crap. You know, it costs $100 just for them to take all the trial stuff off the computer. What the fuck!!? $100!?!! Really!? Talk about over charging. But alas, I’m not a computer geek in the right ways, so I need to depend on these guys to clean up my cruddy computer.

I wonder if I asked, if they’d find me a good verson of MSN? That would be wicked. Seeing as this computer only comes with Windows Live Essentials. If you use WLE, you know, it’s shit. They moved things around and now the main MSN screen is just a big fuckin ad screen with “News” on the left and a tiny little spot on the top right for your contacts. I seriously need a magnifying glass just to see who’s online.  If anyone knows how to change this, please let me know! I’ve tried to download an older version, and I can’t find one that works and doesn’t give me spywear.

On a lighter note, I’m looking for something, and any info would be great. So, Yes, I’m a frequent visitor of Cracked.com. I love the site, and read the articles everyday at work. So yesterday was an article called 8 Creepy Video Game Urban Legends (That Happen To Be True)

The number one spot goes to a game called Polybius.


Now, according to… well… Whoever…. This game appeared in Portland around 1981. They say there were only a few of these arcade games, maybe two or three. Not many and they showed up and then disappeared. Why? Well, according to…again… whoever… the games had some pretty weird side effects, including selective amnesia,  nightmares, nausea, vertigo, suicidal tendencies, etc.

There are also claims from an unknown arcade owner that men in black coats came to collect data from the game. Now, believe what you will about THAT, I still want to know what the hell happened to the game. There are photos of the start screen, and an old black and white photo of the game itself. And the one seen above. There was a spoof of it on The Simpsons in one screen shot. And we know it was made by the company Sinneslöschen which translates to sensory-extinguishing or sense-deletion.

According to Wikipedia people found hidden messages in the game: :” No imagination”,”Obey”,”Stay asleep”,” Work 8 hours, Play 8 hours, Sleep 8 hours”, “Surrender”, “Be normal”, “Game corrupt”,”No thought”, “Conform”,”Do not question the authority”

And again, according to Wikipedia, a few people who worked on the game have come out to say that the new graphics of the game prone people to epileptic fits, and they had to disband it.

So, Why am I interested in this? Well, it isn’t like I want to crack the conspiracy or something. I just want to know what happened to it. It just seems odd to me, and I’m the kind of person who’s intrigued by odd things. Now sure, Video games come and go. I’m sure there are games that have come out in arcades and have lasted less time on the market then this one. But why is there so much hype around this game. And if the game only caused epileptic seizures, where did the stories of nightmares, amnesia and suicidal tendencies come from. Those things just seem to be a far cry from epilipicy.

I’ve done a google search, and there are videos and things out there of what the game “Might” have been like. I believe you can even go on the company’s website and download a *Verson* of the game, but it isn’t the original.

Now, for my own personal creepy video game story. When I lived out in Alberta, me and my friend use to go down to the Canex and play a racing game there. There were four of the arcade seats together, player one, two, three, and four. And sometimes the machines would go down. Now, they wouldn’t just go off, a company screen would come up and you just couldn’t play until someone came to fix them. So, the first player, or seat, was called “Master” and on the other seats, the screens would say “You are a slave to this machine”. Yeah, probably the creepiest shit thinking back on it. Or I guess, reading into it. But at the time, we were like wtf, and just ignored it. Now I’m sure it was something like, Player one was the “Master Machine” and the others were just hooked up to it or something, I really don’t know. But still… Creepy. Although, it didn’t stop us from playing. Maybe we really were slaves to the machine.

Well, yeah. That was my lighter note. Ha ha.



{March 7, 2011}   Dear Glee….

 

As an amazing TV show that just made everything… Were great, why is it that you insist on making the outcasts feel more like outcasts? Your show is about a load of misfits, trying to find something they could all be a part of. Somewhere they can all fit in. I would think, as a show with two overweight Actresses in your cast, you would make merchandise for your overweight fans. It irks the HELL out of me when I see something I like, and the XL size, fits a 9 year old. What the fuck?! First of all, have you seen the size of the average American? Has no one else but me watched “Supersize Me?”

I do want to say that the Beautiful women,

Amber Riley

And Ashley Fink

 

Are both wonderful actresses.  However, if I were either one of them, I’d be demanding better merchandise.



 

 

 

Flash: Why does your poster keep sliding down my closet door? Veeeeeeeeeeeeeeery slowly….

 


 

 

Superman: Why are you such a complete and utter douchebag? Also, did you know you were invented by a Canadian? Yeah, stick that up your American Flag Background!

 

 

 

I know those are only two questions, but that’s really all I can think of right now. I’m sure I have more. And when I think of them, I will write them down.

Also, I don’t think Boston Part 2 will be up, because I’m just too goddamn lazy. And the Silly bandz thing stopped because I only had one and it was rolling around on my wrist and wouldn’t stay in place. I need more then one. So that will be continued later on.



{February 25, 2011}   Boston Hotels, Part One.

So for work we took a trip to Boston, to see the hotels that we sell there. It was a really fun trip. We had to leave at 6:30 in the freakin’ morning. But it was fun. This blog is going to be mostly pictures. And some things about the pictures.

 

 

 

 

 

 

So we had to drive to meet the rest of the people going on the trip with us. Of course, we got lost. This is the boys trying to figure out which way to go.

This is the Limo we drove down in. It’s so funny watching people’s faces when we drive by them. Everyone would stare. Some kids would point. It was funny, we were going through an intersection and the window was down a bit, and one kid was like “Are you a star?!” He was adorable!

 

 

 

 

 

 

Mistah J inside our limo.

 

 

 

 

 

 

And Mistah J again on my bed. That was my hotel room. King sized bed. It was only me in the bed, so I slept on the very left side, and the pillows took up the rest of the space. I do NOT need a king bed EVER.

So these things are left on the bedside table for all the guests. They’re free. Now, behind the water, if you notice the Batman Comic Book? So if you join the Kimpton InTouch program at Kimptonintouch.com, you fill out a profile, and there is a spot to say what you like. I, of course, put Batman, and yes, I got a Batman comic book. Not, they don’t always do these things. It depends on how much notice they get. But yeah, like 85% of the time it’s done.

 

 

 

 

 

 

More of my room. It was a bit small, but nice.

 

 

 

 

 

 

Joker with a plate of wings. When we went to meet the Concierge, and some of the people who work at the front desk, they gave us a bunch of appetizers from the menu of their restaurant, The Ruby Room.

This is the Ruby Room.

 

 

 

 

 

 

The outside of the Onyx Hotel.

 

 

 

 

 

 

We went to the Cheesecake Factory for dinner.

 

 

 

 

 

 

And we had Deep Fried Macaroni and Cheese. It was SO good! I have to find a recipe to make it.

 

 

\

 

 

 

These are the Double Double rooms in the hotel. They’re pretty nice. I certainly could have done with a double bed!

TD gardens where everything sports happens is literally across the street from the hotel. You come out of the hotel, walk right for about 2 minutes, and cross the street. There it is!

 

 

 

 

 

 

And we had a little meeting at the hotel, getting to know some of the people who worked there and such. They set us up in the parlour room and fed us junk. lol

 


This is only part one. There are more pictures I took, but I need to go through them. There are two more hotels we haven’t seen yet. And the Cloud Nine Suite. I will be blogging them in a bit!



I guess I never really had an issue with the government before, because until I turned 19, I never really needed anything. And Anything means, ID’s, Passports, Taxes. Etc.

My parents always did that stuff for me. I wasn’t old enough to drink, so I didn’t need an ID. My parents got my passport and my dad did any of my taxes.

I had to go into Passport Canada today, because I’m going on a trip for work. And I have to go to Boston. We’re going to look at Hotels and listen to presentations. So, My dad went in to bring in my passport. That was fine, except it wasn’t going to be ready in time. So he went back, and they said they can’t do express unless I am there.

I guess I kind of get that. But she had my id, my birth certificate and his. I think if there’s proof we’re related, or even if I wrote a note, she should have done it.

But whatever. I got up early today and went in.

First of all. It’s fuckin valentines day. Put up a god damn decoration. they have freakin robots working behind those desks, I swear it! Even we have a little heart on our door.

Second of all, while trying to be polite, the woman was very…. snippy. Not rude, just… annoyed. I work with people all day long, so I feel I have a right to say something about this. When someone is rude to you, you don’t take it out on the next customer. Now, I know people have bad days, and I don’t know who she was dealing with before, and I’m sure she gets a lot of stupid people. But even when I have someone on the phone, yelling at me about how I made the wrong reservation, and how I charged them twice, even though I don’t take the money, and I didn’t make that particular reservation, I don’t scream and shout at the next person.

And no, She didn’t scream or shout, but still.

So, enough about her, on the the more important matters….

Money.

So I wanted to get my passport done express. So my dad went in with it. Getting a passport costs about 87.00 Canadian. And I thought, if we pick it up, they won’t have to mail it, so I’ll get it faster. I don’t know if you know this, but, it costs money to mail something. But… Passport Canada won’t charge extra to mail it. But if you pick it up, which saves them the cost of mailing it, they charge you $10.00.

Makes sense.

So I went in today, and I told her that I needed my passport faster, because I was leaving. And she says “Proof of travel?”

Uh…. Proof? Why the hell do they need proof? All they need to know is that I need a passport! They do background checks on people before they give them a passport. At least, I hope the do. So if there was someone suspicious in my past, criminal activities or such, they would know, and wouldn’t give me a passport. I mean, that’s what they’re suppose to do.

Now that I sit back and think about it, I should have told her I was going across the border to sell cheap drugs to elderly Americans. Just to see the look on her face.

So I told her I didn’t have any proof of travel. Because I don’t. We’re going down either on a bus or in a limo. (I hope limo! but I hear it’s cramped with all of us in there.) I don’t have any plane tickets. So I had to write a statement. And when she found out I was going for work, I had to get work to fax over a letter saying that I worked for them and that I was going for work.

WHY!!?!?!!!!!!!!!?!?!?!?!?!!!!!!!!

All you need to know, lady behind the counter is that I NEED MY PASSPORT NOW!!! They’re suppose to do a background check! If I were a criminal and i was going over to anywhere for bad reasons, you’d pick it up there! What if I was just going on vacation and I was driving in my can and I didn’t have any proof!?

“Uh… I’ll bring you back the hotel receipts.”

And you know how much it costs to do express? $20.00. And you  know that if I don’t have proof of travel by the end of the day, I have to pay another $20.00. Yeah, so if I went to work, and said I needed a letter to prove I worked there, and they said no way, forget it. I don’t get my money back for express. If I went in and said, I need my cash back, I don’t need it express anymore, they say “Blow it out your ass. We’re keeping your money”

Everything in the world is just one big money racket. You know what. If one day, all the world leaders just said “Hey. Everything is free. Everything is free.” That would kind of be the end of everything.

And yes, I under stand that, if everything were free, people wouldn’t need to work. And if people didn’t work, nothing would get made. And if nothing was made, there would be nothing to get for free. But just…. sit and think about it. Just… enjoy the fact that for at least two weeks…. everything would be peaceful. Because no one would be fighting.

And some people say, “Well, Chaos would break out. People would break windows and flip cars and there would be HAVOC!!!”

And I say, “No. Because people wouldn’t need to fight for things, or be violent” Someone would be like “Check me out! I’m looting this wicked awesome 3D TV that won’t be worth anything in a year” and someone else would say “No you’re not. Because it’s free. Therefore, you’ are not stealing it.”

 

WELCOME TO MY LOGIC!!!

 




So. I work for a hotel in the United States called Kimpton. We have like… 51 hotels across America.

www.kimptonhotels.com

I’m a reservations Agent at a call centre here in Canada. So that means that, when you call that 1-800 number, you’ll get me (or my co-workers) 90% of the time. No matter who you’re trying to talk to, you’ll get us at Central Reservations.

 

Now there are a few Pet Peeves that I would like to clear up with everyone. Hopefully, if you read this, your hotel reservation experience will go a bit smoother.

  1. When you call to make a reservation, be PREPARED! You can not imagine how annoying it is to get this:
    Agent: Thank you for calling Kimpton Hotels, My name is […], How may I assist you with your reservations?
    Guest: “Hi, I’d like to make a reservation.”
    ……………………. 

    NO SHIT! That’s why you called us! Other improper guest responses are
    Guest: “I’d like to make a reservation”
    Agent: “For which date?”
    Guest” Oh…. Hold on…”

    And

    Guest: “Reservations please.”

     

  2. If you’re calling to make a reservation, or even just to check rates, Have a pencil or pen and piece of paper ready. Chances are, you’re going to be writing shit down. 

  3. ALWAYS have your credit card ready! Don’t even bother calling if you don’t have it with you. You’ll need it. If you’re just checking rates, HAVE IT READY. You might stumble upon a great rate that WILL NOT be there later on. In order to even hold a room, you will need the credit card. 

  4. It is not our fault if you don’t get the price you want. Reservation agents cannot change rates. Nor can we magically open up a room for you if the hotel is sold out. We just can’t do it. If you’re whining about how your friend got a great rate and you want the same one, don’t expect it to be done easily. Rates are based upon availability. That means, as the rooms book up, the rates go up. As the rooms free up, the rates go down. If your friend called an hour ago, and got a rate of 143, and you call and the rate is 200. That’s because rooms were booked in that hour. And if you think it’s going to be easy to make the hotel honour the rate you want, it’s not.  Not that they can’t do it. They can, but it loses them money, and creates extra work. And chances are, you’ll be the first one kicked out if they over book and need to get a VIP in. 

  5. If you think you’re going to get your way by bitching and whining and hanging up dramatically, you’re wrong. We get calls back to back most days, and when Agents get a call like that, they forget about you as soon as they start their next call. 

  6. When an agent answers the phone, 99% of the time they will say their name. Remember it. If you can’t, then don’t try to call them by what you think you heard. Just ask. They don’t mind telling you again. Specially if they’re happy and you’re a nice guest. If you’re rotten on the phone, they’ll probably give you a fake name. 

  7. When you call into the reservations, no matter who you think you’re talking to, always know the name of the hotel you’re trying to book. And if you can, say it at the beginning of the call. Sometimes the calls will come in on a general line, and we just see “Kimpton Hotels” on the phone. Kimpton is the chain, each hotel has a different name. And don’t get mad if we ask which hotel. We’re not stupid, we really don’t know what one you want. 

  8. If you have small children, and are watching them while you’re calling, Don’t! Don’t hold the baby while you’re on the phone. Don’t have the kids sit quietly on the floor. Kids can’t be quiet. Either put them in another room, or get someone else to take them for the 4.5 minutes it takes to make a reservation. Same for pets. Nothing is more annoying then a dog barking in the background. 

  9. We can hear what you’re saying. Even if you cover up the mouthpiece of the phone. 

  10. Don’t call on a cell phone. 60% of the time you will get disconnected or we won’t be able to hear you over the static. 

  11. Just be pleasant! If an agent seems slow, they’re probably A) New or B) Having a bad day. Yes, we have bad days too.  And think about it, in worst case scenario, you may have to call back 3 or 4 times. But we have to deal with about 100 or more guests a day. And if most of those guests are rotten, we’re going to be rotten too. 

It really isn’t that hard. Just remember, Be prepared, be nice, and keep your screaming kids away from the phone. Oh, and don’t prank call us. It’s annoying, un-amusing, and we’ll just hang up on you.

**Views expressed in this blog are my own, and not the opinion of Kimpton Hotels or anyone associated with Kimpton Hotels.

^Covering my ass.



et cetera